AI tools are reshaping how we learn, create, and communicate but there’s one thing they can’t replace: essential human skills. As parents, educators, and leaders, it’s critical to prepare the next generation not just to use AI, but to thrive alongside it with discernment, responsibility, and emotional intelligence. Here are four foundational skills every childContinue reading “Essential Human Skills for the AI Era (and How to Teach Them)”
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Emotional Intelligence and Customer Success
Emotional intelligence is crucial for a successful Customer Success Manager, enabling them to understand their role, connect with clients, and manage emotions effectively. Recognizing and adapting to clients’ energy levels, diffusing tense situations, and showing personal investment in their success are key. Dr. Daniel Goldman emphasizes the importance of managing feelings to meet clients’ needs.
LeeAnah James 