Author Archives: LeeAnah James

Resolving Conflict with My Boss

“What is the emotionally intelligent way to handle conflict with a superior at work?” This is one of the most common questions I get asked during training and interviews. Employees are afraid of retaliation, in the form of poor performance reviews, getting fired, or even being blacklisted in their fields. However. it is important toContinue reading “Resolving Conflict with My Boss”

Emotional Intelligence and Customer Success

Emotional Intelligence (EI) is a valuable skill that is noted as a requirement of an excellent Customer Success Manager. It’s more than tough skin and can be the difference between a major client renewing their services or parting ways. So let’s get into it. It’s important to understand your role. At times you may operateContinue reading “Emotional Intelligence and Customer Success”

Surviving the Holidays: 5 Tips to Navigating Family Drama

The holidays are upon us and many people find this time of year difficult as family and tradition collide. How can you adhere to your standard when faced with challenging political views, past drama swept under the rug, and for some even coming face-to-face with childhood trauma? Here are five quick tips to surviving theContinue reading “Surviving the Holidays: 5 Tips to Navigating Family Drama”

I Let My Daughter See Me Have a Meltdown and It Was The Best Thing For Her

It was a sunny, beautiful day so the kids (3 plus one in-vitro) and I checked out the La Jolla tidepools. We then followed it up with a trip to Birch Aquarium. We had the best time! At one point I was enjoying just being in the moment so much I forgot to snap picturesContinue reading “I Let My Daughter See Me Have a Meltdown and It Was The Best Thing For Her”