“What is the emotionally intelligent way to handle conflict with a superior at work?” This is one of the most common questions I get asked during training and interviews. Employees are afraid of retaliation, in the form of poor performance reviews, getting fired, or even being blacklisted in their fields. However. it is important toContinue reading “Resolving Conflict with My Boss”
Tag Archives: Customer success management
Emotional Intelligence and Customer Success
Emotional intelligence is crucial for a successful Customer Success Manager, enabling them to understand their role, connect with clients, and manage emotions effectively. Recognizing and adapting to clients’ energy levels, diffusing tense situations, and showing personal investment in their success are key. Dr. Daniel Goldman emphasizes the importance of managing feelings to meet clients’ needs.
LeeAnah James 